Support

Support Resources

Webkeepers VPS

Browse the knowledge base for frequently asked questions:

Name Servers (DNS)

For all VPS plans please use the DNS information below:
NS1.PRIMEVPS.NET
NS2.PRIMEVPS.NET

Parallels Plesk Panel

  • Knowledge Base: Search Parallels’ database of articles for known solutions.
  • Documentation: Get to know Parallels products product features, how to operate them and how to use them.
  • Parallels Forum: Connect with fellow Parallels users. For information on specific Parallels products, see the appropriate product forums.
  • Parallels Technology Network: A dedicated community portal designed to provide assistance to users and developers who want to integrate their own software with Parallels products.
  • Plesk Control Panel Tutorials: Quickly learn how to accomplish the most common tasks with these easy to follow tutorial videos.

Contact Support

We only provide support related to sales, billing, and the proper functions of your VPS (i.e. the source of your technical problem lies within the systems or technology under our exclusive management).

Examples of supported technical problems include:

  • Your server becoming unreachable due to network failure within our facility
  • Our server becoming unreachable due to hardware failure within our facility
  • Unsuccessful completion of the hosting service setup process
  • Unsuccessful resolution of a root user password change request

We are unable to provide technical support for OS issues, application configuration, programming, server configuration, and directly to your end customers.

Submit a Ticket

Need to contact sales/billing?
Open a Ticket and let our team assist you.
Note: this is for existing customers since you need to login to your control panel.

Contact Us

Want to find out more about our service?
For sales inquiries, please use our Contact Form.
Note: please Open a Ticket if you are an existing customer.

Report Abuse

To report any abuse of our service, or violations of our Terms of Service, please send email to:

  • abuse@webkeepers.com